The official was in charge of the event and made an honest mistake. However he should have made sure that all lanes were turned on ready for play. The unfortunate thing about all this is that his scoring system had to be manually checked after every game by Sue from EFL and that caused some delays as well.I think that your team was hard done by as I saw several teams making their own score changes and nothing was said to them. This problem will differ from centre to centre and the officials running it. In the end the official was the official Tournament director on the day and Ray Hodge was there to handle any disputes if they occurred. As you can imagine the event was fairly heavy for the official as he knew that he had some scoring problems before any of the teams arrived on the Sat morning, and Sue from EFL tried to help him out and make sure that the event did not stall at any time on the weekend due to worng scores etc.
Of course your teams official Manager had the right to lodge a protest and then that would have had to be dealt with on the spot. This would have involved The official from Mentone and Ray Hodge (Pres Goldpin) and maybe Joe Tomasinski who is part of the Goldpin Tournament committee. However what results would have come from this,is anyone guess. But at least you would have had your answer there and then.
In hindsight that might have been the best way to go,because then the other teams would have had to re-bowl their frames again as well.
Maybe this is one of those things that should be discussed at the Managers meeting first thing Sat morning so that everyone is clear on the matter.