After opinions from resellers

[Roysa]

My wife doesn't seem to have trouble buying shoes online john

 

[John_Velo]

neither does mine Roy, but dexter have a shoe size all to their own.

you simple have to go by the centimeter size are you are pretty close.

 

[Toon]

I reckon it sits with the buyer. It's the risk you take by purchasing on-line without trying them on.

If I ordered a pair from overseas and they didn't fit, that's on me but I always prefer to buy local.

 

[emmtee83]

I ran an online pro shop a few years back and I had a disclaimer on the 'shoe' page.....
I provided a fitment guide and warned the buyer bears the responsibility for a correct shoe size.

However, each shop owner could decide whether or not they looked after their customer in this space....what's the harm in stocking it and exchanging (unless the shoe size is not a common one, in which case it could sit on the shelf for months afterwards)

but yes, tough one indeed.