Goose
Member
Hi all,
I am at my whits end and am looking to go to the ACCC in regards to a matter of my ball being split in two at my local alley a few weeks ago.
I have a Brunswick Mystic Aura with about 50 games max on it, and was pre bowling for the week. I threw it down to attempt a 10 pin pick up and ended up in the channel about 3 meters shy of hitting it. Now after about 1.5 meters, my ball ended up ramping out to hit the 10 and I saw part of the ball fly into the gutter on the lane next to it.
I am told by the owner of the centre that it is a ball defect that has caused it, and that there is nothing they will do about it. Although, their main ball driller and pro shop operator from their main office centre, states that it is nothing to do with a defect, and I also have the same opinion from the Brunswick Product Specialist, Ryan Mouw, whom has viewed the pictures and, without any legal obligations (as Brunswick have no warranty on their bowling gear) advised that the damage, in particular, the gouge taken out of it, was that of the ball striking something and was very similar to that of what occurs to a bowling ball when they destroy it using a ball splitter.
I was hoping that there may be someone else on here that can take a look and advise the same thing, as the head office for this franchise, questioned the qualifications of their own pro shop operator when I mentioned about his view of the damage, and also never concerned themselves to ask for his opinion, but did so of another pro shop operator in another centre, that they own also, 40+ Km away.
I am at my whits end and am looking to go to the ACCC in regards to a matter of my ball being split in two at my local alley a few weeks ago.
I have a Brunswick Mystic Aura with about 50 games max on it, and was pre bowling for the week. I threw it down to attempt a 10 pin pick up and ended up in the channel about 3 meters shy of hitting it. Now after about 1.5 meters, my ball ended up ramping out to hit the 10 and I saw part of the ball fly into the gutter on the lane next to it.
I am told by the owner of the centre that it is a ball defect that has caused it, and that there is nothing they will do about it. Although, their main ball driller and pro shop operator from their main office centre, states that it is nothing to do with a defect, and I also have the same opinion from the Brunswick Product Specialist, Ryan Mouw, whom has viewed the pictures and, without any legal obligations (as Brunswick have no warranty on their bowling gear) advised that the damage, in particular, the gouge taken out of it, was that of the ball striking something and was very similar to that of what occurs to a bowling ball when they destroy it using a ball splitter.
I was hoping that there may be someone else on here that can take a look and advise the same thing, as the head office for this franchise, questioned the qualifications of their own pro shop operator when I mentioned about his view of the damage, and also never concerned themselves to ask for his opinion, but did so of another pro shop operator in another centre, that they own also, 40+ Km away.
