Courtesy of the Hobart Mercury & AAP today - 15 October 2003.
"TELSTRA ADMITS EMAIL DELAYS"
Bigpond's email deliveries have been delayed by up to several days, after an unexpected 20 to 25% increase in traffic caused by computer viruses and worms, Telstra said yesterday.
Spokeswoman Kerrina Lawrence said the email surge began in August, when viruses and worms peaked, and had remained constant since, resulting in a compound increase in emails to around 13 million on some days.
Telstra will consider compensation claims on an individual basis.